Frequently Asked Questions

How can I buy a used e-bike or e-scooter from your store?

To buy a used e-bike or e-scooter from our store, simply visit our website and browse our selection. Once you find the model you like, add it to your cart and proceed to checkout. Follow the prompts to enter your payment and shipping information. If you need any assistance or have questions, our customer service team is here to help guide you through the process.

Can I get delivery anywhere in Belgium?

Yes, we deliver everywhere in Belgium. Check our website or contact us for more about delivery times and costs.

Can I change or cancel my order after it has been placed?

Yes, you can change or cancel your order after it has been placed, but please do so quickly! Orders can be modified or cancelled without any charge before they are processed and shipped. For the fastest resolution, contact our customer service team immediately after making your decision.

Do you offer a warranty for your used e-bikes and e-scooters?

Yes, we provide a warranty for all our used e-bikes and e-scooters. Every purchase comes with a 1-year warranty covering mechanical and electrical defects, giving you peace of mind and ensuring your ride is protected.

How long does shipping take?

Shipping time varies based on your location and chosen shipping method. At checkout, you'll see estimated delivery times for each option. Please note, these are estimates and actual times may vary. You'll receive a tracking number once your order ships, allowing you to monitor its journey.

Do you offer any maintenance services for e-bikes and e-scooters?

Yes, we offer maintenance services for e-bikes and e-scooters. Our expert team is equipped to handle a wide range of maintenance needs from simple check-ups to complex repairs, we've got you covered to make sure your ride stays in great shape.

How Can I contact you in case of a problem ?

You can contact our customer service team by phone or email. Our contact details can be found on our website.

Can I Get a Refund for My Purchase?

Yes, refunds are issued for eligible returns. After we receive and inspect the returned item, your refund will be processed in accordance with our refund policy. Please refer to our return and refund policy for more details.

What is your return policy for used e-bikes and e-scooters?

Our return policy for used e-bikes and e-scooters allows you to return your purchase within 14 days of receiving it, provided it is in the same condition as when you bought it. To initiate a return, please contact our customer service team with your order details. Note that certain conditions and exceptions may apply, and we recommend reviewing our full return policy on our website or reaching out to us directly for more information.

Are the Refurbished E-bikes and E-scooters Reliable?

Yes, all our refurbished e-bikes and e-scooters are highly reliable. Before being put up for sale, each product is subjected to a comprehensive testing and inspection process. This ensures that they meet our high standards of performance and safety. Rest assured, when you buy a refurbished e-bike or e-scooter from us, you're getting a product that's as good as new.